Compliments, complaints and disputes
What to do if things go wrong
We make every effort to get things right so you do not have any complaints. If you do have a complaint please contact us so we can put things right as quickly as possible.
If we cannot resolve your complaint informally, we have a formal disputes procedure you can follow.
The Pensions Advisory Service (TPAS)
If you are not happy with the response to your complaint and TPAS have not been able to help you, you can get in touch with the Pensions Ombudsman who can investigate your case.
The London Borough of Barking and Dagenham is committed to protecting your privacy when you use our services. This privacy notice explains how we use information about you and how it is protected.